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Shipping Information

Orders under $200: $6.50 shipping
Orders over $200: Freight free

All Orders to Australia: $12.50
Orders from other countries: $19.50

Estimate delivery times as follows:

North Island: 1-2 working days
South Island: 2-3 working days
Australia: 3-5 working days
Other countries: 7-10 working days

NaturalMeds uses a courier service for New Zealand deliveries, and a tracked service for Australia and other countries.

  • Your order will be processed and dispatched within 1 working day.  If there are any issues with your order we will contact you as soon as possible.
  • It is recommended to provide a work address for delivery if no one is likely to be home during business hours.
  • If you are not at the specified delivery address to receive the parcel, a card will be left so you can pick it up from your closest collection centre.

Security & Privacy

All payments via our site is processed by DPS (Direct Payment Solutions). DPS uses a variety of technologies and procedures to help protect personal information from unauthorised access, such as SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. For more information visit

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

NaturalMeds promises to respect your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfil orders and provide a personal and customised shopping experience. We do not share your information with any outside parties.