Quality Guarantee

Our suppliers base their product formulations on the latest developments in nutritional research. NaturalMeds keeps close contact with suppliers to ensure that we represent only those nutritional supplement companies which deliver the highest quality products, do not take shortcuts to meet profit targets, and have owners with solid integrity.

Technical Support

Our highly trained team of Area Managers are based around the country for utmost dedication to clients, and comprise of qualified Naturopaths and Nutritionists. NaturalMeds offers complimentary training and technical support to all our business clients. This includes personal visits from our Area Managers who are based throughout New Zealand. All our Technical Staff are passionate about the products and services they are supporting.

Customer Service Commitment

Our Customer Service Team are dedicated to providing a helpful service, and orders are processed and dispatched efficiently. Most orders are dispatched the same day we receive them.

FAQs

Is there a minimum order amount?

There is no minimum or maximum order amount. Orders over $200.00 exc GST are freight free. Orders under $200.00 exc GST incur a courier charge of $6.50, or $10.00 for rural or Saturday delivery.

How long does it take for delivery after I place my order online?

For orders received before 3pm, please allow 1-2 working days for North Island, or 2-3 working days for South Island. For rural addresses add an extra day. Orders that reach us later than that will be sent out the next working day.

Can I track my parcel?

Domestic orders: If you have not received your parcel within the delivery time frame, then please contact us and we will be happy to track your parcel for you. Any parcels that have been damaged or misplaced by the courier company will be compensated.
International orders:
Airmail parcels cannot be tracked. We accept no liability for any goods lost in transit outside of New Zealand, however all reasonable measures will be taken to help you recieve your parcel. We send international parcels by New Zealand Post.

I have made an order online but would like to add something to it. How can I do that?

Please contact us immediately, preferably by phone on 0800 439 631 so we can process from our office and send in the same parcel. You credit card will be charged the additional amount from our office instead of DPS online payments.

How can I cancel my online order?

Please note that when you place an order, your credit card is automatically charged by DPS. If you still wish to cancel your order, please call us immediately on 0800 439 631, and if the order has not already left our premises we will refund your credit card.

What payment options are there?

We accept Visa and Mastercard for online transactions. Otherwise, many of our products are available through all leading health stores and pharmacies.

I got an email saying the item I bought is out of stock. Why is that?

We do our best to make sure all our products are in stock at all times. However, there may be an occasion when a product is out of stock. We will give you an ETA on the item and send it to you as soon as it arrives. If you do not wish to wait for the item, please contact us and we will refund your credit card.

Can you give medical advice?

We are unable to give medical advice. However if you have product-specific questions which are not already available on this website, then we will be happy to assist. For more information regarding the information supplied naturalmeds.co.nz, please see our Website Disclaimer on the right hand side.

How do I find more information on the ingredients of a product?

You can find the supplement facts on the product pages. If you have any questions or concerns about a particular ingredient, please contact us and we will be happy to assist you.

How do I know that my online credit card payment is secure?

All payments via our site is processed by DPS (Direct Payment Solutions). DPS uses a variety of technologies and procedures to help protect personal information from unauthorised access, such as SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy. For more information visit http://www.paymentexpress.com/about/about_paymentexpress/privacy_policy.html
You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

If I give you my personal details, what is your Privacy Policy?

NaturalMeds promises to respect your privacy. We promise to keep all the information that you share with us confidential. We only collect personal information from customers in order to process billing, fulfil orders and provide a personal and customised shopping experience. We do not share your information with any outside parties.

The product I received is damaged/faulty. What now?

Please contact us as soon as you can so our Customer Service Team can get the details and decide on the best course of action. Please retain the damaged item/s and packaging. Your satisfaction is important to us.

Important customs information

Customs and import regulations vary widely between countries. Some of the products we sell via this website may be prohibited for importation into certain countries. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. It’s entirely your responsibility to ensure that any goods which you order are not prohibited/restricted within your delivery country. NaturalMeds accept no liability for the refund/replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries.

Please contact our friendly customer service team at sales@naturalmeds.co.nz should you have any other questions.

DISCLAIMER

Information available through the NaturalMeds website is presented in summary form and may cover certain body systems and use of products for maintaining health.

NaturalMeds is not responsible for any results obtained by any persons when choosing to use any of the information on the website or any results of decisions based on the use of this information. All information on researchnutrition.com.au is provided to educate, not to diagnose or treat any medical condition. Anyone accessing information on this website assumes full responsibility for its use.

We encourage persons who wish to embark on any health or treatment program, or those who take any form of medicine, whether it is herbal, nutritional or pharmaceutical, to be under the supervision of a suitably qualified and registered healthcare professional only. Should you have any health care related questions before, during or after viewing this website, please seek advice from your professional health care provider.